Professional software maintenance and support

Many companies rely on software products that have grown over the years. However, challenges arise over time: Employees who previously supported the software retire or leave the company. As a result, there is a lack of internal expertise to maintain the application, which has become complex, and the associated IT infrastructure.

This poses a particular risk in terms of security: outdated systems harbour security risks as they are often not equipped to deal with modern threats such as hacker attacks or data leaks. Regular updates and security patches are crucial, but with older technologies such as Delphi, Access or old .Net solutions, these are often difficult to implement or no longer available. Without maintenance and security optimisation, the system not only becomes unstable, but also more susceptible to cyber attacks.
This is exactly where soxes comes in as a specialist for software maintenance and modernisation.

What is software maintenance?

The definition of software maintenance includes all the steps required to keep software functional and up to date. This includes fixing bugs, ongoing maintenance, adapting to new requirements and improving performance so that the software remains reliable in the long term.

The pain points of many companies

• Loss of expertise: When employees who were responsible for the software leave the company, valuable knowledge is often lost. Without proper knowledge backup, this can threat the operation and further development of the application.
• Legacy software: Systems with outdated technologies are often difficult to maintain because it is difficult to find suitable experts. The lack of developers who are familiar with these systems does not make the situation any easier.
• Increasing complexity: Many applications grow over time and become increasingly complex. Without regular corrective maintenance, this can lead to an increase in software errors.
• Lack of scalability: Companies are changing, and the software and IT infrastructure must keep pace with these changes. However, a lack of resources in the internal team makes it difficult to continuously develop the application further.
• Lack of documentation: The exact processes behind the software are often only anchored in the minds of the developers. If the corresponding documentation is missing, this makes it considerably more difficult for new developers to get started.

soxes offers a tried-and-tested method for supporting and supervising software projects in three clear phases: Analyse, Stabilise, Operate. These phases are part of the «Software Development Life Cycle», which ensures a structured approach to the development and maintenance of software solutions.

Phase 1: Analyse

The first phase is about understanding the application down to the smallest detail.
Our goal: We can develop and provide the software independently.
Our approach: We create comprehensive documentation that maps all processes, interfaces and the current architecture. Known problem areas are identified and solutions are developed. A crucial point here is the «how-to-build» approach, which ensures that we can create the software independently and therefore also develop it further.

The first quick wins are also created in this phase – smaller but important tasks that can be implemented quickly in order to achieve immediate improvements.

Phase 2: Stabilise

As soon as the analysis is complete, the application is stabilised. Our team ensures that the software continues to run seamlessly and that there are no unforeseen downtimes. If necessary, we also develop a new architecture and a phase plan for the modernisation of the application. This is particularly important if the software is to be brought up to date in the long term.

Phase 3: Operation

In the final phase, we take over the long-term operation of the application and set up a customised service level agreement (SLA). In this way, we guarantee smooth operation and are available as a reliable partner.

The advantages of stable software maintenance

• Fewer failures and malfunctions: Stabilised software runs more reliably thanks to maintenance and optimisation, which minimises unforeseen system failures and the associated loss of revenue.
• Better performance: Regular maintenance optimises the performance of the application, which not only improves the user experience but also increases the efficiency of the company.
• Future-proof: By stabilising and modernising soxes, your software is brought up to date step by step. This means that future developments and company growth can be easily supported.
• Long-term cooperation: Well-maintained software creates trust and ensures a long-term and successful partnership.

soxes is more than just a service provider – we not only understand the software, but also the processes behind it.

• Expertise in legacy software: soxes has many years of experience in individual software development as well as support and modernisation of software based on technologies such as Delphi, Access and old .Net solutions, and much more.
• Fast start: Thanks to our standardised process, we can quickly get into projects and move from a reactive position to proactive support.
• Flexible resources: We combine on-site assignments with remote teams, offering the perfect blend of flexibility and expertise.
• Long-term support: With our experienced team, we can provide companies with long-term support and help them to operate their software in a stable and secure manner.

The role of CSM (Customer Success Management)

A decisive factor in software maintenance by soxes is our Customer Success Management (CSM). Regular component checks are carried out here to check the functionality of the individual software components. Our CSM team provides proactive support and performance monitoring so that potential problems can be recognised and rectified at an early stage. This close support ensures that the software is always up to date and meets the requirements of your company.

What is CSM?

The term CSM stands for Customer Success Management and refers to a strategic approach that aims to ensure customer success with a product or service. CSM includes various activities such as communication and troubleshooting support. Measures are also taken to ensure that customers achieve their goals and utilise the full potential of the software.

Stability, security and expertise

The support and maintenance of software is a continuous process that requires extensive know-how and experience. soxes has both – and more. Thanks to our many years of expertise, our structured approach and our flexibility, we are the ideal partner when it comes to stabilising existing applications and operating them successfully in the long term.

Are you looking for a partner who can competently support and stabilise your software? Contact us now and together we will find the best solution for the support and maintenance of your software!