Services

This is why a lack of documentation is your biggest risk

How can we support you with your software project?

Robert Schmuck
CTO | Technology

+41.. Show number +41 55 253 00 53

Your production is running. Your software works. Everything seems stable until the developer who knows everything leaves your company.

And suddenly the documentation is missing. Nobody knows how individual modules are structured. Small adjustments become mammoth projects. Updates block critical processes. A standstill is not far away.

If your knowledge is only stored in heads, you are putting your entire business at risk.

Secure your technical knowledge now.
We help you to document your processes, systems and codes cleanly before the knowledge is lost.

Alan Stimac, Senior Project Manager

Just because someone can write code does not mean that they can also document it in an understandable way. Just as a good user interface does not automatically result from good code, documentation is far too often underestimated or simply omitted.

Lack of IT documentation: a threat to operations and growth

Dependence on individual people

If only one person knows how something works, the entire business depends on that person. If this person resigns or is absent, not only is knowledge lost, but often also control over central systems.
Additional workload in day-to-day business

Without documented processes, configurations or code structures, every small change takes longer because everything has to be analyzed again. What could be solved with just a few clicks becomes a trial-and-error search.
Solutions have to be worked out again and again

Recurring problems cost time each time because nobody knows how they were solved last time. Instead of using existing knowledge, you are constantly starting from scratch.
Delayed updates, adjustments and bug fixes

Whether new functions, security updates or bug fixes: If there is no documentation, every adaptation becomes a potential source of errors. Development cycles slow down and costs increase.
No revision security

Without comprehensible change documentation, there is a lack of transparency. It is no longer clear who changed what, when and why. This makes analysis, troubleshooting and quality assurance virtually impossible.
Blocked growth

Scaling, whether through new functions, teams or locations, requires knowledge to be shared and understood. Without documented standards, any expansion quickly reaches its limits.

Robert Schmuck, CTO soxes

Legacy systems such as Delphi, PHP or Access are often simply built on for years without a clear concept or comprehensible structure. Without proper documentation, in the end nobody knows why what works and how. Every intervention becomes a risk because the effects can no longer be assessed. Anyone who has to work in such systems not only needs technical skills, but above all access to knowledge that often only exists in one person’s head.

Strategic partner for your documentation

Central knowledge base

We collect all the important information about your software, your infrastructure and your processes in one place. Structured, comprehensible and accessible at all times. This means that no knowledge is lost and your team can access verified information at any time.

Structured manuals and technical guides

We create precise manuals, technical guides and instructions that stand the test of time. Not theoretical treatises, but practical documents that offer developers, admins and new employees real support right away.

Standardized workflows and process documentation

We document and standardize recurring processes so that tasks remain clear, traceable and reproducible, regardless of who performs them. This creates transparency and ensures the quality of your processes in the long term.

Configuration Management Database (CMDB)

We establish a CMDB that maps your entire IT landscape: Systems, components, configurations and their dependencies. This gives you a complete overview of your infrastructure at all times and allows you to plan and control changes securely.

Audit-proof versioning and change tracking

Every adjustment to your software and processes is documented in a traceable manner – including history, approvals and responsibilities. This means you meet regulatory requirements and have full control over the current status of your systems at all times.

Don’t rely on reminders. Rely on clean documentation.

Let’s build your knowledge base together before the worst comes to the worst.

Your benefits at a glance

You are independent of individual people.
You reduce risks and costs in the event of failures.
You remain capable of acting when employees leave.
You speed up the training of new developers.
You keep an overview of complex interrelationships.
You simplify the maintenance and further development of your systems.
You create the basis for real, secure growth.
You avoid downtime for critical legacy software.

Anastasia Schmuck, Projektmanagerin bei soxes

More than just documentation: we secure knowledge, create independence and future security

Good documentation brings structure to complex systems and ensures that you remain in control and independent in the future. When technical knowledge is clearly structured and accessible to all, new opportunities arise. You are no longer dependent on individuals, but can decide freely how and with whom you further develop your systems.

Documentation is often the first step, but not the goal.

What companies really need is a partner who understands legacy systems, keeps production-critical applications stable and can further develop existing software in the long term.

That’s why we don’t just support you in structuring and documenting your technical knowledge.
We delve deep into your existing solution, analyse, stabilize and, if required, also take over operation, maintenance and strategic further development.

This opens up new scope, especially for mature systems in Delphi, PHP or Access:
Sources of errors are eliminated, dependencies are reduced and modernization becomes possible in the first place.

Many of our customers entrust us with their software not only to regain an overview, but also to be able to actively shape it again.

No more knowledge that can get lost. And with systems that nobody understands anymore.
We help you to create clarity and take over when you are ready.

How can we support you with your software project?