Complete support for your software: support and maintenance

After successful software development, one of the most important phases of software development begins. The actual operation.

At soxes, we emphasise an agile approach, as it allows us to react flexibly to changes and ensure a high level of customer satisfaction. Agile methods emphasise iterative development, close collaboration and continuous feedback, from planning and programming through to software deployment.

The commissioning of customised software marks the beginning of a business-critical phase that is closely linked to the long-term success of a company – the operating phase. During this phase, it is important to ensure that the software functions smoothly and to react flexibly to changes in the company environment.

As a rule, soxes takes over maintenance and support for customers after successful software development. In order to keep the software as secure and stable as possible, regular security and software updates are essential. In order to recognise errors as quickly as possible, soxes uses monitoring tools to monitor the software. This allows unforeseeable problems to be recognised quickly.

Customised software development follows various approaches and process models. These are as unique as the software development processes themselves. At soxes, we rely on agile software development. Our project management and IT experts are always at the customer’s side throughout the entire software development cycle.

In addition to current applications, we also take care of the maintenance and support of legacy software that continues to play a central role in daily operations. Many companies still work with older technologies such as Delphi, PHP, or Microsoft Access, which have grown over the years and map important business processes. soxes has extensive experience in the analysis, stabilization, and further development of such systems.

We secure existing applications, fix bugs, document the code, and ensure smooth operation. This is especially important when the original developers or expertise are no longer available within the company. This keeps your software reliable, maintainable, and usable in the long term.

Your customised solution is implemented in an iterative and transparent manner that ensures that the entire process is comprehensible for both the development team and the customer. This phase only occurs once the application has been fully tested and found to be functional and reliable.

In this crucial phase, our teams focus on continuously analysing and observing to ensure that the software fully meets your requirements and expectations. At the same time, the customised solution is critically reflected upon in order to identify and implement possible improvements.

The maintenance of customised software includes various activities aimed at ensuring the performance of the application and proactively eliminating potential problems. These include

• Corrective maintenance: fixing errors and bugs that occur during operation is crucial to ensure continued functionality.
• Adaptive maintenance: Adapting the software to changing environments, operating systems or hardware ensures optimal performance and compatibility.
• Perfection maintenance: The continuous improvement of features and user experience based on feedback and changing business requirements.

Stable software support during the operational phase is crucial for providing users with fast and reliable assistance. A well-organized helpdesk system ensures that requests are prioritized, clearly documented, and efficiently resolved. This guarantees the operational reliability of the application and minimizes downtime. Structured documentation also supports users in helping themselves and measurably reduces recurring support costs.

Security during operation is equally important. Professional patch management ensures that security updates are installed regularly and promptly to close vulnerabilities. In addition, a continuous monitoring system monitors the status of the software and detects potential threats at an early stage. soxes works in accordance with the guidelines of ISO 27001:2022 to ensure information security, data protection, and compliance on a permanent basis. This means that systems remain not only technically stable, but also organizationally secure.

At the end of each project, if desired, we will agree a Service Level Agreement (SLA) with you. We establish policies for the performance, support and maintenance of the software provided. Typically, an SLA includes parameters such as regular testing of third-party components, backup policies, response times to problems, minor updates (patching), and similar aspects. An agreement will be made with you that takes into account the financial framework and risk structure according to your specific requirements.

With soxes you gain a partner with competence and reliability. Our company has stood for the best quality in software development, programming, IT outsourcing and support for over 20 years. With its services, soxes covers the entire life cycle of an IT development (conception, consulting, development and support).