Professional software maintenance and support

soxes takes over support and maintenance of existing software, secures know-how and ensures that production-critical applications remain stable and developable in the long term.

• Many SMEs struggle with loss of know-how, lack of documentation and outdated software.
• With a structured three-phase approach, soxes ensures analysis, stability and secure operation.
• Legacy systems in Delphi, Access or PHP can still be stabilised, operated and further developed today.

Outdated systems pose security risks because they are often not equipped to deal with modern threats such as hacker attacks or data leaks. Regular updates and security patches are crucial, but with older technologies such as Delphi, Access or old .Net solutions, these are often difficult to implement or no longer available. Without maintenance and security optimisation, the system not only becomes unstable, but also more vulnerable to cyber attacks.

This is exactly where soxes comes in as a specialist in software maintenance and modernisation.

What is software maintenance?

The definition of software maintenance includes all the steps required to keep software functional and up to date. This includes fixing bugs, ongoing maintenance, adapting to new requirements and improving performance so that the software remains reliable in the long term.

The pain points of many companies

• Loss of expertise: When employees who were responsible for the software leave the company, valuable knowledge is often lost. Without proper knowledge backup, this can threat the operation and further development of the application.
• Legacy software: Systems with outdated technologies are often difficult to maintain because it is difficult to find suitable experts. The lack of developers who are familiar with these systems does not make the situation any easier.
• Increasing complexity: Many applications grow over time and become increasingly complex. Without regular corrective maintenance, this can lead to an increase in software errors.
• Lack of scalability: Companies are changing, and the software and IT infrastructure must keep pace with these changes. However, a lack of resources in the internal team makes it difficult to continuously develop the application further.
• Lack of documentation: The exact processes behind the software are often only anchored in the minds of the developers. If the corresponding documentation is missing, this makes it considerably more difficult for new developers to get started.

soxes offers a tried-and-tested method for supporting and supervising software projects in three clear phases: Analyse, Stabilise, Operate. These phases are part of the «Software Development Life Cycle», which ensures a structured approach to the development and maintenance of software solutions.

Phase 1: Analyse

The first phase is about understanding the application down to the smallest detail.
Our goal: We can develop and provide the software independently.
Our approach: We create comprehensive documentation that maps all processes, interfaces and the current architecture. Known problem areas are identified and solutions are developed. A crucial point here is the «how-to-build» approach, which ensures that we can create the software independently and therefore also develop it further.

The first quick wins are also created in this phase – smaller but important tasks that can be implemented quickly in order to achieve immediate improvements.

Phase 2: Stabilise

As soon as the analysis is complete, the application is stabilised. Our team ensures that the software continues to run seamlessly and that there are no unforeseen downtimes. If necessary, we also develop a new architecture and a phase plan for the modernisation of the application. This is particularly important if the software is to be brought up to date in the long term.

Phase 3: Operate

In the final phase, we take over the long-term operation of the application and set up a customised service level agreement (SLA). In this way, we guarantee smooth operation and are available as a reliable partner.

The advantages of stable software maintenance

• Fewer failures and malfunctions: Stabilised software runs more reliably thanks to maintenance and optimisation, which minimises unforeseen system failures and the associated loss of revenue.
• Better performance: Regular maintenance optimises the performance of the application, which not only improves the user experience but also increases the efficiency of the company.
• Future-proof: By stabilising and modernising soxes, your software is brought up to date step by step. This means that future developments and company growth can be easily supported.
• Long-term cooperation: Well-maintained software creates trust and ensures a long-term and successful partnership.

soxes is more than just a service provider – we not only understand the software, but also the processes behind it.