Digital Business processes: Examples

Business processes are systematic procedures within an organisation that comprise interrelated tasks to achieve specific results and create value. They follow a clear structure, utilise resources such as personnel and technology and are measurable. Examples include order fulfilment, product development and customer service. By optimising business processes, companies can increase their efficiency and gain a competitive advantage.

Optimising business processes helps your company to achieve its business goals. By documenting, monitoring and constantly improving processes, it is ensured that they always meet current requirements and function smoothly. Process analysis plays a crucial role in identifying and planning existing business processes.

Importance of business processes for companies

A process is an essential part of any organisation as it defines the way in which tasks and activities are carried out within the company. A business process is the flow of a task or project, including the people responsible and the resources required to ensure the fulfilment of business objectives.

Employees play a crucial role in the execution and optimisation of process management, as well-defined processes help new employees to quickly understand the company’s procedures and become involved in various activities such as recruitment, personnel development and payroll. Regularly reviewing and updating these processes is crucial to ensure efficiency and effectiveness.

Trade and retail

• Inventory management: Automated warehouse management systems that provide real-time updates on stock levels.
• Ordering: Online ordering platforms and e-commerce integration.
• Customer data management: CRM systems to manage customer relationships and information.
• Payment processing: Digital payment platforms and mobile payment options.
• Marketing: Use of digital marketing tools and social media.

Production and manufacturing

• Production planning and control: Use of ERP systems for production planning and monitoring.
• Quality control: Digital quality management systems for real-time monitoring and documentation.
• Maintenance: Preventive maintenance using IoT (Internet of Things) and predictive maintenance.
• Logistics: Automation of the supply chain and integration of logistics platforms.

Service sector

• Appointment management: online booking systems and calendar integrations.
• Communication: Use of digital communication tools such as Slack or Microsoft Teams.
• Billing: Automated billing systems and digital payment processing.

Catering and hotel industry

• Reservation systems: Online reservation systems for restaurants and hotels.
• Customer management: CRM systems for managing guest information and preferences.
• Inventory management: Digital solutions for managing food and beverages.
• Marketing: Digital marketing strategies and online review platforms.

Construction and property industry

• Project management: Digital platforms for managing and monitoring construction projects.
• Document management: Electronic document management systems (DMS) for managing construction plans and contracts.
• Customer data management: CRM systems for managing buyer and tenant data.

Healthcare

• Patient management: Electronic health records (EHR) and patient management systems.
• Appointment booking: Online appointment booking systems for patients.
• Billing: Digital billing systems and insurance billing.
• Telemedicine: Platforms for virtual consultations and telemedicine.

Agriculture

• Field management: Use of agricultural software for planning and monitoring cultivated areas.
• Weather and soil data: Digital sensors and apps for monitoring weather and soil data.
• Animal management: Digital solutions for monitoring and managing livestock.
• Distribution: Online marketplaces and digital distribution channels for agricultural products.

By digitalising these business processes, SMEs in Switzerland can increase their efficiency, reduce costs and increase their competitiveness. The choice of specific digital solutions should be tailored to the individual needs and structures of each company. We would be happy to advise you on how you can digitalise your business processes!