Your Swiss IT Outsourcing Provider

With soxes, your software developments and IT infrastructure are in the best hands. As an IT outsourcing partner, soxes competently takes care of the (further) development and maintenance of software solutions and IT-heavy business areas. On this page, you can find out how soxes can support your company in the area of IT outsourcing, what you should look out for in service level agreements (SLA), and how the various types of outsourcing differ.

As the person responsible for IT in an SME or a large company, you are confronted with the increasing complexity of your IT infrastructure. At the same time, you are aware of the key role IT plays in the success and growth of your company.

For the smooth operation and targeted further development of your software infrastructure and your strategies, it pays to have a proven external IT expert or IT service provider on board.

Depending on your company’s needs, partial outsourcing of certain business processes (business process outsourcing) or full outsourcing of IT to an outsourcing company may be an option.

IT outsourcing describes the transfer or outsourcing of IT functions or IT services that were previously provided in-house to an external IT service provider such as soxes.

Which services are provided by your IT outsourcing provider within an IT outsourcing is worked out and defined in a Service Level Agreement (SLA) together with your employees.

A Service Level Agreement (SLA) specifies the concrete services that are provided within an IT outsourcing. The following criteria are usually regulated in an SLA:

• Monitoring interval: How often should the system be checked?
• Maintenance interval: How often should maintenance windows be scheduled for the system?
• Uptime: What percentage of the whole should the IT service be available at least?
• Response time (time to respond): How quickly should a response be given in the event of an error?
• Error correction time: How quickly should an error be corrected on average? And what is the maximum time it should take?

Before you hand over the operation of your IT to outsourcing companies, you should be clear about what your requirements are in terms of flexibility and security. After all, when it comes to operating your IT infrastructure, security and quality should have top priority

soxes can offer all types of IT services thanks to over 20 years of experience as an IT outsourcing provider. The most frequently requested outsourcing services are listed below:

Complete IT outsourcing (Full Service Provider).
soxes is responsible for the complete operation of your IT. Our IT specialists look after your hardware and software and all the resources that the company uses to maintain and service its applications. In addition, you can expect IT service providers like soxes to review and develop your IT strategy over and above the operational services.

Partial outsourcing of individual IT tasks (outtasking)

Outtasking is a special form of IT outsourcing. As the name suggests, not entire structures or processes are transferred to the responsibility of an external service provider, but only individual tasks such as software development, data analyses or first level support. Outtasking is used by our clients in particular to optimise costs. By outsourcing tasks that are not part of the company’s core business and by processing these tasks more efficiently, a company gains valuable time at lower costs.

Outsourcing in the area of cloud computing

The team at soxes not only advises on the selection of the appropriate operating system, but also designs, develops and or implements cloud-based applications. The outsourcing of cloud services is often associated with the terms Infrastructure-as-a-Service (IaaS) or Platforms-as-a-Service (Paas). One of many examples of a cloud-based application developed by soxes is the digitalised measurement and information system for windows, doors and gates MyPortaNet. Applications for storing and managing data using cloud technology are not only complex in conception, but also in maintenance. You can find out more about cloud computing and its special features here: Cloud Computing

Outsourcing IT services to an IT outsourcing provider is a cost-benefit calculation that must be made individually for each company. As a rule, the following advantages arise for a company through IT outsourcing:

• More efficiency: An IT outsourcing provider Switzerland, like soxes, is experienced and efficient. Every day, soxes provides IT outsourcing services for tens of customers in Switzerland. This means that the IT experts at soxes can benefit from a wealth of experience and well-rehearsed processes.
• More focus: Your company is relieved and can thus reallocate resources and use them for the core business. This can lead to an improvement in your own service quality and strengthen your customer relationships.
• More future-proof: An IT outsourcing company like soxes always keeps an eye on technologies and technological progress and thinks along with them. If a company is open to this, IT outsourcing can also have a positive effect on software modernisation and digitalisation.

With soxes, you gain a partner with competence and reliability for your outsourcing projects.

Over 20 years of experience in operating IT functions and services

As a specialized outsourcing company, soxes is able to offer favorable conditions with the best professional advice and support. As one of the leading IT outsourcing providers in Switzerland, soxes has the necessary expertise and structure for the operation and further development of (individual) software solutions.

Among others, soxes has know-how in a wide range of industries: Industry, finance, insurance, trade, administration, science, pharmaceuticals and many other business sectors already rely on soxes’ IT services. We would be happy to show you references that correspond to your industry and company size.

Broad industry and application knowledge

The fact that we can demonstrate knowledge and experience in various industries is demonstrated by soxes in the following two examples:

1. Maintenance of the medication management and hospital solution of Wiegand AG:
   This individual software was completely designed and developed by soxes. Since its completion, soxes has been responsible for the smooth support and maintenance of the software solution.
2. Outsourcing of IT competencies for the maintenance of an application for Neo Vac AG: The application HeKo supports the NeoVac team in billing the consumption of residential units and allocates the consumption according to individual distribution keys. soxes supports the existing development team with additional resources and provides NeoVac with valuable know-how for the further development of the application,

Take a look at our customer portfolio. Well-known Swiss companies rely on the competent support provided by soxes.