Digitalization opens up new paths
Initial situation: Telephone team coordination
Drivers can call the freephone number 0800 802 208 during operating hours to be connected to the volunteers at the nearest Nez Rouge centre. The hotline takes the enquiry and sends a team to the caller’s location. The driver takes the customer safely to their desired location in their vehicle, while another driver follows in the team vehicle. Previously, the teams were coordinated by text message and telephone.
Challenge: Lack of a functioning digital solution
Our customer had the challenge of creating a new internal digital solution for team organisation. Previously, teams were only coordinated by text message and telephone, which was time-consuming and inefficient. Routes were calculated manually and placed high demands on the dispatchers. There were delays in arranging journeys and the dispatchers were very busy. This led to dissatisfaction among customers and volunteers, as orders were missed or long waiting times were incurred.
Solution: Efficient digital “planning application”
Soxes supported Nez Rouge in developing a simple registration platform into a multi-client capable member management and communication platform. An authorisation concept was integrated and communication with the teams was integrated into the application. Time-consuming telephone calls are no longer necessary. Waiting times have been significantly reduced and fewer volunteers are needed at the head office.
The application is used by different sections and can be personalised in many ways using various settings. Die gemeinsame Plattform unterstützt die Zusammenarbeit mit einer Chat-Funktion und einer grafischen Darstellung aller Teams auf einer Karte.
soxes initially delivered a web application in order to quickly carry out initial tests and use cases and to deepen understanding of the specific requirements. The application was continuously developed and updated to the latest technological standards. A newsletter system was also implemented to mobilise volunteers and send mission-related information to the people concerned.
Result: improved processes, more satisfied customers
Thanks to the soxes solution, the charitable foundation in the transport sector now has an effective digital platform for team organisation. The manual effort has been reduced. The processes have become more efficient and the dispatchers have a clear overview of the available teams and locations. With the new platform, several hundred customers can be brought home safely every day.
